Terms and Policies

THE FUTURE BELONGS TO THOSE WHO BELIEVE IN THE BEAUTY OF THEIR DREAMS

– ELEANOR ROOSEVELT –

Support Policy

Scope of Support

We are more than happy to help you with issues related to:

  • Installing our themes
  • Theme Settings or Modules functions
  • WordPress update platform compatibility and the impact on our theme
  • General bug fixes

We unfortunately cannot help you with:

  • Theme customization or modifications
  • General WordPress questions and support
  • Third party plugins
  • Theme malfunction after user’s modifications
  • Hosting/domain not provided by us

Support Channels

We will honor and recognize support through the proper channels to be received and responded to. To ask a support, please contact us through our CONTACT page here. We are not able to respond to support requests sent through other channels, e.g., Twitter, Facebook, Instagram or even direct email.

Abusive/Disrespectful Conduct

We reserve the right to suspend technical support without prior notice for any user deemed to be abusive or disrespectful to our support team. We are an independent online small business and have chosen to keep our team small and locally based, and will not tolerate any abusive conduct.

Reporting Bugs

Each theme is carefully tested before release for sale, and yet, we’re still a human (need some sleep). We’re be happy to resolve any bugs been reported to us immediately, and will include the necessary patches in the next theme update. Hooray!

Support Hours

We will respond to inquiries from Monday to Friday, and aim to respond to all questions within 24 hours. Please give the full details of the issue and even attach some supporting documents like screenshot, error message, etc that will help us to easily figure out your concern and may not take any longer for the resolution.

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Refund Policy

Since our shop sells digital products that cannot be returned or swap, we sadly cannot issue refunds after the order has been made. Please be sure to thoroughly check the theme demos, website requirements, and programs required for the media kits before purchasing.

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WordPress Install + Demo Setup Terms

Theme and installation service must be purchased directly from here.
DCG STUDIO PH reserves the right to decline or cancel any installation order at any time.
In the event of an installation order being cancelled, you will be notify and refunded the total value of the installation service only.
Due to the nature of digital goods, you will not be refunded the value of the selected theme files.

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Drupal Install + Demo Setup Terms

 

Theme and installation service must be purchased directly from here.
DCG STUDIO PH reserves the right to decline or cancel any install order at any time.
In the event of an installation order being cancelled, you will be notify and refunded the total value of the installation service only.
Due to the nature of digital goods, you will not be refunded the value of the selected theme files.